SERVICE ADVISOR FOR CAR SHOWROOM - RAIPUR , CHHATTISGARH
4 Nos.
116573
Full Time
2.0 Year(s) To 5.0 Year(s)
1.44 LPA TO 2.40 LPA
Auto/Auto Ancillary
Diploma - Automobile engineering
Job Description:
A service advisor acts as the crucial intermediary between customers and auto technicians, diagnosing vehicle issues, recommending repairs, explaining costs, and coordinating service workflows. Key responsibilities include greeting customers, managing schedules, consulting with mechanics on solutions and parts, providing detailed information on repairs and parts options, and ensuring a positive customer experience through clear communication about service progress and completion times.
Core Responsibilities
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Customer Communication:Serve as the primary point of contact, listening to customer concerns, and explaining technical issues, recommended services, and associated costs in clear, understandable terms.
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Diagnosis and Recommendations:Liaise with technicians to understand the vehicle's problems and necessary repairs, then translate this information for the customer, offering options and advice on maintenance and repairs.
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Work Order Management:Create and submit detailed work orders to technicians and order any necessary parts.
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Scheduling and Workflow:Oversee the service center's workflow, manage appointment scheduling, and ensure the smooth, efficient execution of services.
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Customer Updates:Keep customers informed about the status of their vehicle's service, any changes to the timeline or expenses, and notify them when their vehicle is ready for pick-up.
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Sales and Service Promotion:Drive the sale of parts and services, potentially offering different part options (OEM and aftermarket) and providing information on warranty protections.
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Payment and Follow-Up:Collect payment after repairs are completed and ensure all necessary follow-up actions are taken.
Key Skills
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Communication:Excellent verbal and written communication skills to effectively relay information between customers and technicians.
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Customer Service:A commitment to providing courteous, prompt, and effective service to ensure customer satisfaction.
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Technical Knowledge:A strong understanding of automotive processes and technologies to provide informed advice.
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Time Management:The ability to manage multiple tasks and juggle appointments, workflow, and customer interactions efficiently.
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Problem-Solving:The capacity to analyze situations, offer solutions, and help customers make informed decisions about vehicle care.
JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - NAMRATA
Number - 9109999660
Mail id - namrata@vinayakjob.com
Company Profile
--- CAR SHOWROOM AND SERVICE CENTER . --- CAR SHOWROOM AND SERVICE CENTER . --- CAR SHOWROOM AND SERVICE CENTER .
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